Let’s get you back in.

Start with the quick checks below. If you still need help, send us a note.

Read common answers

Offline use, recovery, premium features, and supported code types.

Email support

Include your device model and app version. Never send us setup secrets or live codes.

Locked out of another service?

Authenticator cannot reset an account you use it with. Use that service’s recovery codes or contact its support team. We cannot retrieve a secret that was never backed up.